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SIR is a proactive indemnification policy that provides businesses with a comprehensive corporate security and business integrity solution. This product establishes a contractual mechanism, which allows Hiscox to pay, on behalf of the insurance buyer, all of Control Risks’ fees and expenses incurred while assisting an insured with the management of complex issues throughout the readiness, response, and recovery phases.
Control Risks’ services can be called upon by the insured not only following an incident but also upon suspicion, imminent threat, or allegation of an incident.
The SIR policy provides access to Control Risks’ specialist consultants to support the policyholder in managing, mitigating, or eliminating any event listed within the six security and integrity risk categories.
SIR provides cover for the following insured events:
Risk cannot be eliminated entirely, therefore we support organizations so they are better prepared to respond to incidents and crises of any nature with appropriate incident, crisis management and business continuity plans and pre-selected teams that are trained in advance. Crisis24’s Incident, crisis, and business continuity planning helps you prepare for and respond to many adverse events.
We examine the current maturity of the organization’s Crisis Management capability, including (but not limited to) its governance, decision-making structure, teams, training and experience, resources, tools, protocols, and documentation.
We review existing Crisis Management plans or work with clients to build plans and protocols where none exist. A Crisis Management Plan (CMP) identifies key risks, crisis scenarios, and their potential impact, outlines the structures, roles, responsibilities, and policies required to mitigate risk, and provides tools and protocols for notification, escalation, decision-making, and crisis communications.
As an extension of the CMP, we work with the organization on how to address specific scenarios such as kidnap, extortion, emergency political evacuation, active assailant, product contamination or cyber-attack. This ensures that the organization is prepared to respond to the risks that are of most concern.
Written documentation is turned into a working capability through training. Such training is conducted in stages according to the teams’ experience and includes knowledge of essential concepts, outlining of individual and collective roles and responsibilities, and decision-making tools.
We conduct Simulated Incident (SIMINC) Exercises help to build the confidence and competence of a Crisis Management Team, giving participants the opportunity to practice dealing with worst-case scenarios under controlled conditions and to learn and practice decision-making processes under stressful conditions.
We help organizations build effective Crisis Communications plans, identifying roles and responsibilities, communications channels, messaging guidelines, stakeholder mapping, and building a strategy framework to ensure that, in the event of a crisis, you communicate effectively to all impacted stakeholders to protect both their wellbeing and the organization’s brand and reputation. We have retainer options available to access our expert team deploy to support organizations on short notice.
Our experts help ensure that individuals within a Crisis Communications team are well equipped and prepared for their roles with a range of training including (but not limited to) Crisis Communications ‘key principles’, messaging, spokesperson training, and social media management, as well as full Crisis Communications-focused SIMINC exercises.
We provide instruction and guidance on how to get the best from teams and/or quickly bring together an unfamiliar team to operate as an effective decision-making body. This constructive training gives participants the maximum opportunity to practice their leadership skills in circumstances that are as realistic as possible to the pressurized team environment of a real-life crisis.
We support organizations with the set-up and ongoing management of an effective Business Continuity Management program, advising on policy and program development, business impact analysis, business continuity solution design, plan development, and exercises to train and educate their internal teams.
Our experts help ensure that individuals within a Crisis Communications team are well equipped and prepared for their roles with a range of training including (but not limited to) Crisis Communications ‘key principles’, messaging, spokesperson training, and social media management, as well as full Crisis Communications-focused SIMINC exercises.
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